Refund Policy

Effective date: 14 October 2026

This policy describes how refund requests for AI Studio payments are reviewed. It does not limit any non-waivable consumer rights under applicable law.

1. Duplicate or incorrect charges

If you were charged more than once for the same transaction or charged an incorrect amount, contact support with the payment reference. After verification, duplicate charges are eligible for correction or refund.

2. Used credits and completed transactions

Credit packs and digital access are generally non-refundable once credits have been consumed or a licence/entitlement has been used, except where required by law or where a duplicate or erroneous charge is confirmed. Unused purchases may be reviewed individually under applicable law and the terms displayed at checkout.

3. Failed generations

A failed provider request does not automatically mean a refund is due: provider billing and Studio credit handling may differ. Report the project, scene, job identifier, provider and approximate time. We will inspect the job and correct Studio credit deductions when the service's records show a charge was taken for a generation that did not start or was not fulfilled under the published rules. Third-party API charges must generally be disputed with the provider that billed them.

4. Subscriptions

You may request cancellation of future renewals using available account controls or support. Cancellation does not necessarily refund an already paid billing period. Refund requests for duplicate subscription charges or billing errors will be reviewed.

5. How to request help

Email aistudeo@martinvic.com.ng with the account email, Paystack reference, date, amount and reason. Do not email passwords or full card details. We aim to acknowledge requests within five business days; payment-provider processing may take longer.

Confirm that this policy matches your actual credit and payment implementation before accepting live payments.